Delivery Terms

Order preparation Paid orders are prepared according to stock and product type. The estimated preparation and delivery time is shown at checkout. A longer period may be agreed for personalised goods. Shipping and delivery Physical goods are sent to the confirmed address. Customers must provide a correct, accessible address. Unless otherwise agreed, delivery takes place no later than thirty days. Digital goods are not shipped; access is supplied electronically after payment and entitlement verification. Damage or missing items If visible damage exists at delivery, request a carrier report where practical and contact Rainbo promptly. This recommendation does not remove statutory consumer rights. Impossibility If performance becomes impossible, the customer is informed within three days and collected amounts are refunded within fourteen days of notice. Lack of stock alone is not impossibility.