Cancellation and Returns Policy

Withdrawal period Consumers may send a withdrawal notice within fourteen days after physical-goods delivery without giving a reason. Email admin@rainbostore.com with the order number. Rainbo confirms receipt through a durable channel. Returning goods The return address, carrier and any maximum return cost payable by the consumer are disclosed for the order in accordance with law. Pack the product securely, preferably with its invoice and all parts. The consumer may be responsible for diminished value caused by handling beyond what is needed to assess the product. Exceptions Personalised goods, opened sealed goods unsuitable for hygiene reasons, and digital content whose performance began with express prior consent may be subject to statutory exceptions. Statutory rights for defective goods remain unaffected. Refunds Where withdrawal applies, collected amounts are refunded within the legal period using a method appropriate to the original payment without extra consumer cost. Bank posting times may be outside Rainbo’s control.