Distance Sales Agreement

1. Parties and scope This agreement is concluded between the CUSTOMER placing the order and Erkan Şenvardar / Rainbo Pilates Accessories (SELLER) under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation. Seller: Erkan Şenvardar / Rainbo Pilates Accessories Address: Selimiye Mah. Selimiye Hamamı Sok. No:1C, 34668 Üsküdar, Istanbul, Türkiye Phone: +90 533 146 87 60 Email: admin@rainbostore.com Website: https://rainbostore.com Customer, delivery, billing and order details are the records confirmed in the checkout and order confirmation. The Pre-contract Information, order summary and this agreement form one whole. 2. Products, price and payment Key characteristics, quantity, variant, tax-inclusive price, delivery charge and total payable amount are shown before payment. Payment is completed on iyzico. Rainbo does not see or store card numbers or security codes. 3. Delivery Physical goods are delivered to the confirmed address within the estimate shown at checkout and, unless otherwise agreed, no later than thirty days. The seller bears the statutory risk until delivery. If performance becomes impossible, the customer is informed within three days and collected amounts are refunded within fourteen days of notice using an appropriate payment method. Lack of stock alone is not treated as impossibility. 4. Withdrawal For physical goods, consumers may withdraw without reason or penalty within fourteen days after delivery to themselves or their nominated third party. Send a durable written notice to admin@rainbostore.com including the order number, item and contact details. Refunds and returns follow the statutory time limits and the return method/cost disclosed before payment. Goods should only be handled as necessary to assess their nature and function. 5. Exceptions Withdrawal may not apply to personalised goods, sealed goods unsuitable for return for hygiene reasons after unsealing, and other statutory exceptions. For digital content, withdrawal ends after performance begins only where the consumer has given prior express consent and acknowledged that consequence. 6. Disputes and records Consumers may apply to the competent Turkish Consumer Arbitration Committee or Consumer Court according to the current monetary limits. Order and consent records are retained as legally required. Version: 15 November 2026